Items purchased from this
site may be returned up to 30 days from the purchase date. ALL pieces, manuals, boxes, must be
returned undamaged and in re-saleable condition. There is a $25
restock fee for missing items. AcuMassager tourmaline pad is
not returable due to health reasons. S&H is NON
Hemi-Sync CDs must be returned unopened. If the wrapping is removed no refund will be issued. If a Hemi-Sync item is defective it will be replaced with the exact same item.
MentalGames and WildDivine Biofeedback software will be exchange for the exact same item within 30 days.
If an item is NOT insured and gets lost in the mail no refund will be issued. BEFORE you return an item, SEND an email to email@example.com -- State what it is you are returning, who you are and how you paid for the machine. You will receive a confirmation email. You will be informed when your return has arrived.
If you did not purchase the item from this site it can not be returned to new-mindmachines.com. You must return the item to the site you purchased it from.
Refunds: Payments made through PayPal will be refunded through PayPal. If you order more than you really wanted ONLY the price of the returned item will be refunded. Shipping is not refundable. If you pay by check or money order, your refund will be via money order. If you order several items you will only receive a refund for the item(s) you are returning.
Non US Residents will only receive credit card refunds via your PayPal account.